To better assist our customers, we would like to share some of our most commonly asked questions. If you have a question which is not addressed on this page, please feel free to contact our office and we would be more than happy to assist you.
When can I move in?
If there is a storage space available that meets your specific storage needs you can move in anytime.
How much notice needs to be given before I move out?
We require a 10 day notice before you move out. Our staff will go over that process at the time of signing.
What type of documentation do I need to rent a space?
We require a Government-issued form of ID (example: driver’s license, British Columbia Identification Card [BCID] or passport).
Do I need to sign a long-term lease?
No, we rent on a month-to-month basis, unless you request otherwise.
Does there have to be someone in the office to let me through the security gates?
No. At the time of signing paperwork, you will be given your own gate access number.
How do I make a payment?
You can pay in person, or mail a cheque or money order. You may also sign up to have payments automatically deducted from your credit or debit card on a monthly basis.
What forms of payments do you accept?
Cheques, Money Orders, VISA, MasterCard, American Express, Interac and Cash.
Do you sell storage supplies?
Yes. We sell a full line of packing and moving supplies. Please, check out our selection of storage supplies.
Do I need to bring my own lock?
You can provide your own lock, or we sell a variety of locks.
Are there any items that I am NOT able to store?
Liquids, explosives, flammable liquids, toxic materials and perishables are not to be stored at our facility. Please contact us if you have any questions regarding a specific item.